pkko Privacy Policy —
Your Data Is Our Responsibility
Your personal information is completely safe at pkko. Read this policy for details on how we collect, use, and protect your data with SSL encryption.
pkko ("we", "our", "platform") is committed to providing a safe and trusted gaming experience for players in Bangladesh. When you create an account on pkko, play games, or use our services — you provide certain personal information. This Privacy Policy ("Policy") will inform you how we collect that information, for what purposes we use it, how long we retain it, and what rights you have.
By continuing to use pkko's services, you will be considered to have given your consent to this Privacy Policy. If you disagree with any part of this policy, please contact us or stop using the services.
Important: This policy applies only to the pkko platform. We never sell your personal information and do not share it with any unauthorized third parties.
1. Types of Information Collected
pkko collects various types of information that help us provide you with the best service and ensure the security of the platform. The different categories of information collected are described below:
Identity Information
Information provided at the time of account registration, such as:
- Full name
- Date of birth
- Gender
- Nationality
- National ID or passport number (for verification purposes)
Contact Information
Information used to contact you, such as:
- Email address
- Mobile number (for verification purposes only)
- Current address
- Preferred method of contact
Financial Information
Information required to process transactions, such as:
- bKash / Nagad / Rocket account number
- Bank account details
- Deposit and withdrawal history
- Transaction amounts and dates
Technical Information
Information automatically collected from your device and connection:
- IP address
- Device type and operating system
- Browser type and version
- Login duration and session information
Gaming Activity Information
Information collected to improve your gaming experience:
- Play history and preferences
- Betting patterns
- Session duration
- Win and loss records
Communication Records
Information collected when you contact us:
- Live chat conversations
- Email correspondence
- Details of complaints and requests
- Support ticket information
2. How Information Is Collected
Direct Collection
When you personally create an account on pkko, update your profile, request a deposit or withdrawal, participate in competitions, or contact our support team — you provide information directly. This information is collected with your full consent.
Automatic Collection
Some information is automatically collected while you use the pkko website or app. This includes cookies, log files, and browser fingerprints. This information is primarily used to ensure security and improve your experience.
Through Third Parties
In some cases we may receive information from legitimate third-party sources, such as identity verification service providers, payment processors (bKash, Nagad, Rocket), and fraud prevention services. This information is used only to meet applicable legal obligations and to secure your account.
3. Purpose of Using Information
pkko uses your information for the following legitimate purposes. In each case we use only the minimum information necessary and do not use it for any unnecessary purpose:
Service Operation and Delivery
Creating and managing your account, processing transactions, managing gaming sessions, and responding to your requests are pkko's primary responsibilities. These services cannot be provided without the information you supply.
Identity Verification and KYC
To ensure responsible gaming and to prevent money laundering and fraud, we conduct a Know Your Customer (KYC) process. This involves verifying your age (minimum 21 years), identity, and source of funds.
Security and Fraud Prevention
To ensure the security of the pkko platform and your account, we monitor suspicious activity, detect multiple accounts, and prevent unauthorized access. This is essential for protecting your funds and personal information.
Customer Service and Communication
We use your contact information to communicate with you on important service-related matters, resolve complaints, send transaction confirmations, and inform you of policy changes.
Service Improvement and Personalization
By analyzing your gaming preferences we improve the pkko platform and create relevant experiences for you. However, this analysis is never disclosed to third parties along with your personal identity.
Compliance with Legal Obligations
We may be required to retain and provide certain information to comply with applicable laws, regulations, and directives from regulatory authorities. In such cases we will always strive to protect your interests.
4. Information Storage and Security Measures
pkko places the highest priority on protecting your information. We use industry-standard security technologies that protect your information from unauthorized access, modification, disclosure, or destruction.
🔒 Encryption Technology
All data exchanged between you and pkko's servers is protected by SSL/TLS encryption. Financial information and passwords are stored using industry-standard hashing algorithms.
🛡️ Access Control
pkko's internal staff are given access only to the information necessary for carrying out their responsibilities. All access is logged and reviewed regularly.
🔍 Regular Security Testing
We conduct regular security audits and vulnerability assessments. Any security vulnerability identified is resolved promptly.
🏪 Data Storage
Your information is stored on secure servers. The servers are protected by both physical and digital security measures and are backed up regularly.
In the event of a security breach: If a data breach ever occurs and puts your information at risk, pkko will promptly notify you and take the necessary steps to address the situation.
5. Information Disclosure and Sharing
pkko never sells your personal information. However, in the following limited circumstances we may share certain information with trusted parties:
Payment Processors
To process your deposit and withdrawal transactions, we share your financial information with payment service providers such as bKash, Nagad, and Rocket. This sharing is limited to the minimum information necessary to complete the transaction.
Identity Verification Services
We work with trusted identity verification service providers to conduct the KYC process. These organizations operate under strict confidentiality agreements and may use the information only for verification purposes.
Legal Authorities
Where pkko is legally required to do so in response to a court order, legal process, or a valid request from a government authority, it may provide relevant information. In such cases we always provide only the minimum necessary information.
Corporate Changes
In the event of a merger, acquisition, or asset transfer involving pkko, your information may be transferred to the new entity. In that case the new entity will be required to comply with the terms of this Privacy Policy. We will notify you of such changes in a timely manner.
6. Cookies and Tracking Technologies
pkko uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
Essential Cookies
These cookies are strictly necessary for the core functionality of the pkko platform. They are used to maintain login sessions, perform security checks, and keep the platform working correctly. It is not possible to provide the option to disable these cookies.
Functional Cookies
These cookies are used to remember your preferences and settings — such as language preference and layout preference. They make your experience more convenient.
Analytical Cookies
We use these cookies to understand how pkko is being used. This information is completely anonymous and is used only to improve the platform.
Cookie Controls
You can control cookies through your browser settings. However, please note that disabling essential cookies may prevent some features of pkko from working properly.
7. Protection of Minors
Age Restriction Policy — 21+ Only
pkko's services are for adults aged 21 and above only. We do not knowingly collect personal information from or provide services to minors.
We verify each user's age during the account verification process. If we believe a person is under 21 years of age, their account will be immediately closed and any collected information will be deleted.
If you find out that a minor is using pkko, please notify our support team immediately.
8. Your Rights
pkko believes you should have full control over your information. You have the following rights and can contact us at any time to exercise them:
Right of Access
You may request a copy of all information we hold about you at any time. We will provide you with complete information within a reasonable time.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections promptly.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.
Right to Restrict Processing
You may request that the processing of your information be restricted in certain circumstances, particularly when there is a dispute about the accuracy of the information or the lawfulness of the processing.
Right to Data Portability
You may request that the information you have provided to us be delivered in a structured, commonly used and machine-readable format.
Right to Object
You may object to the processing of your information carried out on the basis of pkko's legitimate interests. We will take a decision after considering your objection.
How to exercise your rights: To exercise any of the above rights, email us at: [email protected]. We will respond to your request within 30 days. For complex or multiple requests, this period may be extended by up to two further months.
9. Data Retention Period
pkko retains your information only for as long as necessary. The retention periods for different types of information are as follows:
While Your Account Is Active
We retain your profile, contact and preference information for the entire period your account remains active. This is necessary to provide you with uninterrupted service.
After Account Closure
Even after your account is closed, we may be required to retain certain information in accordance with legal obligations. Financial transaction records and KYC information are retained for the period required under applicable law.
Information No Longer Actively Used
If your account remains inactive for an extended period, we will contact you and reassess the need to retain your information. Any information that is no longer needed will be securely deleted.
10. Policy Changes and Updates
Notice of Changes
pkko may update this privacy policy as needed. For any significant changes, we will:
- Publish the updated policy on this page
- Change the "Last Updated" date at the top of the page
- Send a notification of the changes to your registered email address where appropriate
- Display a prominent notice on the pkko platform
Consent to Changes
Your continued use of pkko's services after the updated policy is published will be considered as your acceptance of the revised policy. If you do not agree with the changes, please stop using the services and contact us.
11. Contact and Complaints
If you have any questions, concerns or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact pkko's privacy team:
Privacy Contact
Our privacy compliance team is committed to reviewing any information-related requests and complaints you may have and resolving them promptly. Our 24/7 Bengali-language support team is always here for you.
Please include your account details and the specifics of your request in the email.
We generally respond to your request within 30 business days.
Live Chat: For immediate assistance on urgent information-related matters, use pkko's 24/7 live chat. Our support team will resolve your issue entirely in Bengali.